Conflict and stress in the activity of enterprise. Methods of resolution

2. Bakery products (under TM “BioHleb”).

3. Meat and meat products  (under  TM “trei purcei”)
4. Flour
5. Soy sauces
6. Honey (under TM “Thai-Na”)
7. Compound Feeds

Services:

• Services for processing and storage of grain.

       Trade is considered a conflict area.  Under such a pressure situation as maintaining the leader part in production on the market appear stressful and conflict situations. 

2.2 Analyses of conflict and stressful situation in the “ ENTEH” JSC.

     In the process of production and selling goods appear a lot of disagreements that escalate into conflicts. Conflicts manifest themselves as clashes between:

• Employees of the firm as a result of receiving incorrect information.
• Buyers and sales managers
• Managers and subordinates
• Firm and suppliers
• Firm and competitors
• Firm and the tax inspectorate

As considering the duration occur short-term and sometimes long-term conflicts. To resolve the conflict manager should know psychological profile of every employee, know his strong and weak points, thus predict its behavior in a conflict situation.  Let’s consider conflict situations arising between the company employees in the course of their activities.

1. Autumn is the hottest time for the company. In this period there are many urgent requiring overtime work that has to be done. For this reason, there appear a disagreement between the staff because of the working days and weekends.
2. Found out that some cash is missing. Chief is blaming the sales manager, and then is found out that it was just a mistake.
3. Sales manager often takes a day off. If chief is living earlier he lives too, shifting his responsibilities to someone else. During the existence of certain difficulties in finding a job, employees for a long time hesitated to express his chief claim. For the normalization of the work can be done several measures. One of such measures is a dismissal of employees who don’t work properly. The manager should monitor the work of every employee, and if is found out that employee don’t want to work efficiently and effectively he should be dismissed. Another measure for avoidance of conflict on the firm is care about fairness. Chief tries to be fair with all the employees, not blaming not guilty workers, before making steps considers what could be the consequences. On the firm should be complied all the agreements and decisions took with all staff. All amendments or cases of unfulfilled promises workers try to negotiate together with the entire team. As considering the relations between sellers and buyers they are more complicated.
1. The buyer purchases lot of some goods, transportation was made by buyer. After receipt of goods at the warehouse the buyer makes a claim on the quality of the goods. Although the product was high quality because the firm is strictly monitors compliance of the goods. Then appear the conflict between the firm and a buyer. Are considered 2 versions why the goods where not qualitative.

• Poor transportation

• Deposited in the warehouse did not correspond with standards.

2. Buyer ordered a consignment of goods. But after the arrival of the goods to the warehouse found out that he does not meet the weight and type of product he ordered.

Are considered several versions why the order was not made properly:

- Poor communication within the firm.

- Poor communication within the buyers firm.

To normalize the work on the firm should be done next: inspect the storage facilities for compliance with standards, double-check, and order confirmation.

The problems within the working team can be solved easier, than outside the firm. The firm to avoid conflicts uses the principle of fairness and compliance. Employees do not usually focus on their own interests and, if possible, or if necessary, depart from their position, try to consider and understand the actions of others. For non-conflict interaction of employees of the company with customers are used the following methods and rules:

• During interaction with the buyer the seller shows his restraint of negative emotions, avoiding rudeness and disrespect.
• The seller observes the rules of politeness.
• The seller is trying to meet the needs of the goods, even the most capricious and picky buyers.
• Seller in the interaction with the buyer shows courtesy and pliability.

   Primary method of conflict management is to consider any situation of conflict as a problem or potential problem that awaits solution. Then is selected a suitable method for solving problems, using an arsenal of possible strategic measures to resolve a conflict. A manager is able to foresee the beginning of the conflict, to intervene in time, to make adjustments and bring the conflict situation to optimal solution. To the most frequent causes of conflict in the labor collectives of enterprises can be attributed: lack of awareness of employees does not allow them to perform their duties efficiently, simultaneously promoting the growth of rumors, which entails the stress conditions of the staff. I t creates chronic stress, for managers and employees.

Having been based on made investigation of the company “ENTEH” JSC I can mention the following:

Problems in a firm collective can be resolved easier than outside it. The firm to avoid conflicts uses the principle of fairness and compliance. Typically, employees do not focus on self-interest and, if possible they try to understand others. Company employees in its activities learn to restrain negative emotions when disagreements arise. Most of the conflicts on the firm have a destructive character.  To resolve the conflicts managers are applying all the styles of manager’s behavior to resolve it. None of the styles mentioned before can’t be selected as a best, they should be used all together.

 

Figure 5: The share of responses to the question: “Do you like to work on the “ENTEH” JSC?”

Source: composed by the author on the basis of interviewing. 

  As concern stress on the workplace, it is called by low job satisfaction. This conclusion was made by interviewing workers. The results can be seen on the pie charts 5 and 6.

Figure 6: the shares of responses to the question: “Do you like the work you are doing on your post?”

Source: composed by the author on the basis of interviewing.

Low job satisfaction was caused by excessive working hours, a lot of paperwork, excessive workloads and of course satisfaction with wages. (Done work does not correspond with wage). 
 

Conclusion.

   The aim of this work was to analyze typical stressful and conflict situations, appeared in activity of the enterprise, using the theoretical approaches.

            The consequence of conflict in modern organizations is not always unambiguous. Conflict can lead to improve functioning of the organization as a whole, and can disintegrate the organizational structure. The potential negative consequences of conflict include: low productivity, dissatisfaction, low morale, increased turnover of personnel, deterioration of social interaction, impairment of communication and improve loyalty to the sub-groups and informal organizations. However, effective intervention in conflict can have positive consequences. For example, more in-depth work in finding solutions, the diversity of views in decision making and improved collaboration in the future. The study of social processes occurring in society shows that the conflict is one of the major social problems. Among the specialists who study the conflict, there is no single viewpoint on the question of what it represents. There are several reasons: the complexity of the phenomenon of conflict and ambiguous understanding of what caused it appearance. The conflict is present and where there is cooperation and agreement. The main question is, not a return to conflict-free state, but to learn to live with the conflict, giving you understanding in its stimulating effects in cases where it develops within a certain framework, and understanding its destructive nature when he outgrows these limits. Management is possible with certain prerequisites. These include: an objective understanding of the conflict and its reality, recognition of the possibility of active influence on the conflict and turning it into a factor of self-regulation, availability of political and spiritual resources, as well as the legal framework for the management, the ability of public entities to harmonize their positions and interests, attitudes and orientations.

                 Stress – can’t be avoided, that we should know and always remember. Stress can be foreseen. It is necessary to prepare for stress and try to deal with it as best as possible. We should try to prepare ourselves for difficult situations, which we will meet at work. Long-term stress situations - one of the most "expensive" costs of the firm, that has negative impact both on the health of workers and the profits of the company. The first step in any program of stress is recognition that it exists. Any program for solving the problem should be based on whether there is stress and what it is called.

   Analysis of the “ENTEH” JSC showed that manager try to resolve all the conflicts in the company using all methods, but the most successful method for this organization is compromise. For resolution of conflict and stressful situations in the company can be done following measures:

• Is necessary to unite the team, make employees to fell themselves as a part of big and friendly collective.
• Pay more attention on motivation of employees.
• Create a positive mental attitude. For this is required to set meeting once in 3 months with administration, where employees problems are resolved.
• Pay attention on working conditions.

Introduction of these measures can help to resolve conflict and stressful situation in the activity of enterprise, and give even more positive nuances, such as:

• Atmosphere of trust
• Improving image of organization.

All measures for avoiding conflict and stressful situations in company can be temporary.

   For effective functioning and development “ENTEH” JSC is changing and improving its positions on the market. According to this every 4 or 5 years company is making changes in organizational structure, changes in technologies, launching new products.  Significant changes affect interest of firms’ employees and cause stressful and conflict situations in the activity of enterprise. Their prevention and resolution depend on methods of management in organization. In case of “ENTEH” JSC coercive methods are useless, because they do not eliminate source of controversy and do not and relieve tension in the relationship.

         In conclusion I would like to note, that manager should know and try to understand every employee in the organization, know his personal qualities, temperament, character.

      In this work were considered conflict and stressful situations in the activity of an enterprise. The main conclusion that can be made is that manager should not ignore conflict in organization or stress of employees. Manager should try to foresee this, carefully analyze it, and mitigate possible negative effects. 
 
 
 
 
 
 

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Internet sources: 

http://www.cfin.ru/press/management/2001-6/08.shtml

http://kilmanndiagnostics.com/interpersonal.html

http://www.icnr.com/articles/thenatureofstress.html

http://mediate.com/