Conflict and stress in the activity of enterprise. Methods of resolution

The foundation of any organization is a labor collective. The labor collective – is a formal community of people united by a common activity for achieving certain goals. Environment, in which people find themselves in the process of joint activity, predetermines and limits the ways of their interaction. Numbers of needs that can be satisfied during the communication process also become limited by the actual circumstances. In such cases there often arise contradictions between people on a wide range of issues. By themselves, these differences and contradictions can act as a positive factor, movement of creative thought. However, becoming a sharp, they can impede successful collaboration and lead to conflicts.

Introduction……………………………………………………………... 3

Chapter 1. Theoretical aspects regarding conflict and stress

1.The essence and types of conflict…………………………………… 5
2.Basic styles of a manager behavior in conflict situation……………. 9
3.Stress: Concept and causes…………………………………………...12
1.4 Stress management. How to deal with pressure on the workplace…...14

Chapter 2. Analysis of conflict and stress on the basis of case study

(“ENTEH” JSC).

2.1 General characteristic of “ENTEH” JSC…………………………….16

2.2 Analysis of conflict and stressful situations in the “ENTEH” JSC ….18

Conclusion………………………………………………………………...22

Bibliography