Hotel staff training, skills, manners

To most people, the hospitality industry consists only of hotels and restaurants. However, the Oxford English Dictionary defines hospitality as the “reception and entertainment of guests, visitors or strangers with liberality and goodwill”, and according to the Macmillan Essential Dictionary it is “friendly and generous behavior towards visitors”. It means that the hospitality industry also includes a wide range of businesses, such as small guest houses, snack bars and fast-food outlets.